COLLISION REPAIR SHOP PROFILE SURVEY
1998 - 1999

ANNUAL OPERATING EXPENSES - Your Operating Expenses
Rent	$
Utilities	$
Phone and Fax	$
Office Supplies	$
Insurance	$
Taxes	$
Licenses	$
Garbage Disposal	$
Hazardous Waste Disposal	$
Uniforms	$
Advertising	$
Miscellaneous	$
Administrative Wages	$
Technicians' Wages	$
Employee Benefits	$
Total Operating Expenses	$
Plus Depreciation	$
Plus Return on Investment- 15%	$
TOTAL	$

FACILITY If you have more than one shop, please report on the largest.
1. What is the square footage of your shop?
2. How many bays do you have?
3. How many locations do you operate?
4. Have you done any renovations in the last year?	YES NO
5. Do you own or lease your premises?	OWN LEASE
6. How many years have you been in business?
COMPUTERIZATION & COMMUNICATION
7. How many computers do you have in your shop?
8. Is your accounting computerized?	YES NO
9. Is your inventory computerized?	YES NO
10. Do you use E-mail to reach: your customers? your suppliers?	YES NO YES NO
11. Do you have a business fax?	YES NO
12a. Do you use fax to reach your customers?	YES NO
12b. Do you use fax to reach your suppliers?	YES NO
13. Do you use computerized estimates?	YES NO
ADMINISTRATION AND PERSONNEL
14a. Total number of shop personnel and employees
14b. Total number of management personnel
14c. Number of male employees
14d. Number of female employees
14e. Average age of total staff
15. Do you have a staff policy manual?	YES NO
16. Do you have a shop procedure manual?	YES NO
17. Do you offer an employee health benefit plan?	YES NO
AVERAGE SHOP TECHNICIAN'S WAGE
18. Paid hourly wage?	$
19. Paid flat rate?	$
20. Paid by salary?	$
TRAINING/APPRENTICESHIP
21. Number of apprentices presently on staff
22. Number of registered apprentices
23. What training did you provide your staff in the last year?
a. Management
b. W.H.I.M.I.S.
c. Technical
d. Sales
e. Other - please list other formal training programs provided
24. Do you present your company opportunities at career days?	YES NO
25. Do you conduct tours of your facilities to high school level students?	YES NO
26. Check off promotional activities that you are or have been involved in:
a. classroom presentations
b. donations of equipment
c. student/employee buddy
27. Which training facilities did you use in the last year?
a. NAIT
b. SAIT
c. Other college (please state)
d. What other training facilities did you use in the last year?

ADVERTISING
28. What methods of advertising have you used during the last year?
a. Television
b. Newspaper
c. Direct mailer
d. Billboard/bus stops, etc.
e. Public Transit
f. Radio
g. Brochures
h. Internet: - your own website - link with ASRA's website - your own site on ASRA's website - your 30-word description on ASRA's website
i. CCAR Alberta Report Infomagazine
j. CCAR Poster Inserts for Rural Newspaper
k. CCAR We Do It Right! Brochure
29. How much does your business spend on advertising on a yearly basis?	$
ENVIRONMENT
30. Do you take steps to protect the environment?	YES NO
31. Please list some of the methods you use in environmental protection:
32. Do you have an environmental surcharge?	YES NO
33. If so, how much is this charge?	$
COURTESY SERVICES
34. Do you offer courtesy cars to your customers?	YES NO
35. How many courtesy cars do you own?
36. Do you use rental company courtesy cars?	YES NO
37. Do you wash and clean every vehicle serviced?	YES NO
38. Do you employ a consumer satisfaction index?	YES NO
39. How many DRP's do you have?
40. What other special features or exclusive services do you offer to your customer?
41. How long is your written warranty?
ASRA ZONE PARTICIPATION
42. Have you ever visited your ASRA office?	YES NO
43. Do you attend Zone meetings?	YES NO
44. Have you ever attended an ASRA Annual General Meeting and Convention?	YES NO
45. What other services do you feel ASRA should provide to their members?

CAPITAL INVESTMENT

Please indicate the shop equipment that you have purchased or leased, and indicate your total cost for each item for the 12-month period of January to December, 1998.

Shop Equipment	Purchased	Leased	1998 Cost
Paint booth			$
Make-up Air Furnace			$
Compressor (15 h.p.)			$
Refrigerant Dryer			$
MIG Welder			$
Plasma Cutter			$
Frame Rack			$
Measuring Devices
- mechanical			$
- lasers			$
Computerized Gauging			$
Prep Stations			$
Make-up air for above			$
Vacuum Systems			$
SMC/Plastic Repair Equipment			$
Floor System			$
Solvent System			$
Office Equipment/Marketing			$
Telephones			$
Fax Machine			$
Computer(s)			$
E-mail services			$
Website services			$
Renovations			$

Other